Frequently Asked Questions
The following are just some Frequently Asked Questions relating to being involved in an accident. We hope that this helps you and we welcome you to contact us if you have any other questions.
What are the procedures that need to be followed if I am involved in an accident?
Once the tow company that will take care of your vehicle has been determined, your vehicle will then be taken to an impound lot. The lot is generally one that the tow operator has a continuous relationship with or owns. Or, your vehicle can be towed to a repair shop of your choice. Most tow operators can recommend a reliable shop for you. You should be given the business card by the tow operator (unless you are injured in which case the police officer investigating your accident will have the towing information).
You then need to contact your insurance company and advise them where your car is. They will then send out an adjuster to determine the extent of the damage and what steps should be taken next.
Do I have the right to select the shop that will repair my car?
Do I need to get 3 estimates?
Must I notify my insurance company about repairs?
Who is reponsible for repairs to my vehicle?
If I am involved in an accident, can I call my own tow truck?
Other factors may play a role in whether you will be allowed to call in your own tow truck. If the police department that is investigating your accident is very busy and the officer who is at the scene needs to be somewhere else fairly quickly, he may have the tow truck that is already there pick up your car. Please remember that most officers know the tow operators in their region and if they didn’t feel you will be in good hands, they would not authorize the tow.
Also, if your preferred towing company does not have a license to tow in the region in which your accident occurred, they will not be allowed to tow your vehicle.